Yes, you can use our Design Consultation service to request a quote request for your project. You will be asked to provide some preliminary information on your project, a member of our team will assist with product and design recommendations to help create a solution that meets your exact needs.
You can visit our Terms & Definitions page to learn more about the different components and parts used to make a complete staircase or railing system.
We offer a 15% discount on all products for both current and former armed forces members. We ask that you provide a visual copy of any of the following identifications.
o Common Access card
o Uniform Services ID card
o DD Form 214
Please complete our request form hereto receive your discount code used at checkout. This discount can't be combined with any other discounts or promotions.
We offer free standard ground shipping on all orders over $1,500 within the contiguous US.
Yes, expedited shipping can be requested for an added charge. Please contact us directly for an expedited shipping quote. (Note: We cannot offer expedited shipping on staircase kits).
Yes, shipping is available outside the contiguous US, please contact us directly for a shipping quote when looking to ship outside the contiguous 48 states including Alaska, Hawaii, or US territories. Due to the increased cost to these destinations, we do not offer free shipping.
Yes, we can ship directly to Canada for any address serviced within the FedEx delivery network. Canadian customers will be assessed the appropriate duties, taxes, and customs clearance fees to ensure no additional or hidden charges are presented at delivery. Please contact us directly for any inquiry into Canadian shipping.
We use a combination of shipping partners including common parcel carrier (e.g. FedEx, UPS, USPS) or via Less Than Truckload carrier (e.g. FedEx Freight, Estes Express, Old Dominion).
All items available for purchase are stocked at our Minneapolis warehouse. Standard shipping orders will leave our warehouse within 5 days of order date.
Unless otherwise requested all parcel orders (FedEx/UPS) will deliver with a no signature required service. Parcel orders will be left in a secure location based upon the shipping carrier guidelines. For larger order shipped via LTL (Less Than Truckload) service, the delivering carrier will reach out to you directly and schedule a delivery window that meets your needs. Feel free to contact us at any point if you have questions or concerns about the delivery of your order.
You will receive updates via email including carrier and tracking number information once your order ships.
It is your responsibility to inspect packages at the time of delivery.
For LTL Deliveries:
-If the package and product is clearly damaged, refuse the full or partial shipment and let us know right away with photos. We will work with you to get replacement items as quickly as possible.
-If the package is slightly damaged, take photos and note “Received as Damaged” when you sign the delivery paperwork presented from the driver. If upon opening your packaging and items are damaged, please send us photos along with your order information and we will work with you as quickly as possible to resolve the situation.
For Small Parcel Deliveries (FedEx, USPS)
-If there are any damages to the items in your order, please contact us with your order information and we will work with you to resolve the situation. Photo evidence of box damage is extremely helpful in expediting the resolution process and is required by our team to initiate a replacement.
Yes, we offer full refunds for any unused items returned to us in original packaging and in a sellable condition. For safe return we kindly ask all returning items to be placed in the original packaging. If the original packaging is not available, we ask that you secure the appropriate materials to ensure your items are returned safely and securely. We will supply prepaid return labels for the return of your unused items. Visit Returns Portal to initiate a return. Please view our Returns page for additional information.
Yes, if you are not satisfied with your purchase and wish to exchange for an alternative item, we can offer exchanges. Additional charges or partial refunds will be assessed dependent on any difference in cost involved with the exchanged items. Please see our Exchangepage for additional information.
No, we market our products as DIY solutions, so we do not provide installation services for our materials. We can provide manufacturer documentation including install guides, install diagrams, and install videos for all our available items
Aluminum is naturally rust-resistant, meaning it doesn’t degrade due to oxidation caused by iron and oxygen. This lightweight material is easy to work with and is used on our handrails and posts to provide a durable material suited for all climates. For further protection our aluminum is also anodized, a process that thickens the natural oxide layer on a metal part's surface into an anodic oxide film which protects against corrosion.
Powder Coated Steel
The powder coating applied to our steel creates a barrier to protect against many different types of corrosion, including rust. Many natural metals like steel rust over time with exposure to moisture and oxygen. Powder-coating creates a protective barrier, so the metal remains rust-free in all climates.
304 stainless steel is one of the most popular types of stainless steel. It’s a member of the austenitic family of stainless steels, which means that 304 stainless also contains 18 percent chromium and 8 percent nickel. This is a uniquely well-balanced combination that produces several desirable material qualities.
These characteristics allow 304 stainless steel to provide great performance while maintaining a reasonable cost
(Warning/Disclaimer) Grade 304 is one step below marine grade 316 stainless steel, which means it can be susceptible to rust when installed near saltwater environments. The exact safe distance from salt water is dependent on local climate and we are unable to provide an exact measurement for all locations. However, if you are concerned about the long-term application of our stainless products there are numerous wax and sealant treatments that can be applied for additional protection and mitigate any future rust issues.
Beech wood is a very hard wood, and it is an excellent choice for furniture and flooring. It can withstand heavy loads and is not prone to scratches and dents. Due to its density and hardness, it holds nails and screws very well. With is straight grain and fine uniform texture it holds polish and paint well and provides an excellent finish. Beech Wood is a stable wood for indoor use, but it can cause problems if exposed to moisture. For this reason, all our beech wood products are designed for interior use only.
Prova handrails are designed to be cut down using common household tools such as hack saws, chop (miter) saws, or circular saws. Please ensure the appropriate blade (metal vs wood) is affixed to your cutting tool. Prova stainless steel tube infill can be cut using the same methods as our handrails or a standard pipe cutting tool that support metal up to a 3/8” diameter. Prova stainless steel cable can be cut with a simple handheld cable cutter to ensure the cleanest end to prevent cable unraveling
For Prova Railing we offer post mounting hardware for wood, composite, and concrete surfaces. Dolle staircase kits also come included with mounting hardware for both wood and concrete flooring.