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Yes, we are happy to help with your project. Please use our free Design Consultation service to request a quote for your project. You will be asked to provide preliminary information on your project and a member of our team will reach out to assist with recommendations to create a solution that meets your exact needs.
Unfortunately, sales are exclusive to the dates they run, and we are unable to assess refunds for anything purchased outside of a sale window. We recommend keeping an eye on our social media profiles and joining our email list at the bottom of this page to stay up to date on current and future promotions.
We offer a 15% discount on all products for both current and former armed forces members. We ask that you provide a visual copy of any of the following identifications:
o Common Access card
o Uniform Services ID card
o DD Form 214
Please complete our request form here to receive your discount code used at checkout. This discount cannot be combined with any other discounts or promotions.
We offer free standard ground shipping on all orders over $2,000 within the contiguous US. Shipping on orders under $2,000 varies and populates in your shopping cart for review prior to checkout. More information can be found on our Shipping Information page.
Yes, expedited shipping can be requested for an additional charge. Please contact us prior to placing an order to confirm availability. Due to the size and weight of some products including staircase kits, we cannot offer expedited shipping on all items. More information is available on our Shipping Information page.
Yes, we ship directly to Canada to applicable addresses serviced within the FedEx delivery network. Shipping options will populate for review at checkout prior to making payment. Please contact us directly for any specific questions related to Canadian shipments.
We use a combination of shipping partners including common parcel carriers (e.g. FedEx, UPS, USPS) and Less-Than-Truckload carriers (e.g. FedEx Freight, Estes Express, XPO Logistics). More information is available on our Shipping Information page.
All items available for purchase are stocked at our warehouse in Minneapolis. Standard shipping orders will leave our warehouse within 5 days of the order date.
All small parcel orders (FedEx/UPS) will be delivered with a standard ground no signature required service. Parcel orders will be left in a secure location based on the shipping carrier guidelines.
For larger orders shipped via LTL (Less Than Truckload) service, the delivery carrier will reach out to you once the order has arrived in your area to schedule a delivery day and time. These deliveries require someone 18+ present to sign for the delivery. Please note that our shipping partners do not offer in-home delivery. Items will be delivered to a driveway, porch, or other applicable exterior entrance.
Please contact us if you have questions or concerns about the delivery of your order.
Once your order ships, you will receive an email confirmation with tracking information including carrier and tracking number.
Please note: It is the customer’s responsibility to inspect all packages and products at the time of delivery. If items from your order are missing or damaged, please contact us within 30 days of delivery.
Yes, we offer full refunds for any unused items that are returned in original packaging and in sellable condition. We kindly ask that returned items be placed in their original packaging. If original packaging is not available, we ask that you secure appropriate materials to ensure that your items are returned safely and securely.
We will supply prepaid return labels for the return of your unused items. Return shipping costs will be deducted from your refund amount once we have received the returned item(s). If items are sent back without a return label provided by SRS, we recommend using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.
Visit the Returns Portal to initiate a return. To allow us to process return requests quickly and accurately, please be prepared to submit photos when initiating a return. Please see our Returns page for additional information.
Incorrectly placed orders are processed as two transactions— a return and a new order. You may opt to return the incorrect product first if desired. For the fastest turnaround time, place a new order with the correct items so we can begin processing your correct order immediately.
Visit our Returnspage to initiate a return of the incorrect item and provide all requested information. If requested, a return shipping label will be provided by Staircase and Railing Store. Once we receive the item(s), a refund will be applied to the original payment method used at checkout. You will be notified by email once your refund has been processed.
Yes, you can view the product warranty on the Warranty page or download it here.
No. Our products are designed as DIY solutions and therefore we do not provide installation services for our materials. Many customers who do not wish to perform the install themselves opt to hire a contractor or handyman.
To best assist with your installation, we have installation guides, diagrams, and videos for all our items available here for your convenience.
Aluminum
Aluminum is naturally rust-resistant, preventing it from degrading due to oxidation caused by iron and oxygen. This material is lightweight and easy to work with, making it perfect for use on our handrails and posts to provide durability in all climates. For further protection, our aluminum is anodized, a process that thickens the natural oxide layer on a metal’s surface into an anodic oxide film which protects against corrosion.
Powder Coated Steel
The powder coating applied to our steel creates a barrier to protect against many different types of corrosion, including rust. Many natural metals, like steel, rust over time with exposure to moisture and oxygen. Our powder coating creates a protective barrier so that the metal remains rust free in all climates.
Stainless Steel
Grade 304 stainless steel is one of the most popular types of stainless steel. It is a member of the austenitic family of stainless steel, containing 18 percent chromium and 8 percent nickel. This combination produces several desirable material qualities such as corrosion and heat resistance, easy maintenance, and maximum durability. These characteristics allow stainless steel to provide great performance while maintaining a reasonable cost.
*Warning/Disclaimer* Grade 304 stainless steel is one step below marine grade 316 stainless steel and can be susceptible to rust when installed near saltwater environments. Safe distance from saltwater is dependent on local climate and we are unable to provide an exact measurement for all locations. If you are concerned about long term durability of our stainless products, there are numerous third-party sealants that can be applied at the customer’s discretion. Please note that we do not guarantee that these methods will mitigate any future rust issues and homeowners should use these solutions at their own risk. No warranty claims will be honored for stainless steel items installed in coastal areas against these guidelines.
Beechwood
Beechwood is a hard wood making it an excellent choice for furniture and flooring. It can withstand heavy loads and is not prone to scratches and dents. Due to its density, it holds nails and screws very well. Beechwood is a stable wood for indoor use but can cause problems when exposed to moisture. For this reason, our beechwood products are designed for indoor use only.
Prova handrails are designed to be cut down using common household tools such as hacksaws, miter saws, or circular saws. Please ensure the appropriate blade is affixed to your cutting tool prior to cutting. Prova stainless steel tube infill can be cut using the same methods as our handrails, or a standard pipe cutting tool that supports metal up to a 3/8-inch diameter. Prova stainless steel cable can be cut with a simple handheld cable cutter.
We offer post mounting hardware for both wood/composite and concrete surfaces. DOLLE Staircase Kits include mounting hardware for both wood and concrete flooring.
If mounting into a different type of backing material, please source the appropriate hardware from a local hardware or DIY store.